Frequently Asked Questions

Please note that all our restaurants have a Food & Menu Specifications book that you can request to look at in the restaurant. This contains all the ingredients for any of our products.

If you suffer from an allergy, please make sure you let the manager on duty know before ordering so that they can oversee the preparation of your meal to ensure extra precautions are taken to minimise cross contamination.

Some of our restaurants will take bookings for parties such as birthdays, office functions & christmas parties.

Please keep in mind that as we don't normally take bookings, the decision will be at the manager’s discretion. Please contact your local restaurant to find out more.

As I am sure you will appreciate, Nando’s receives a huge amount of sponsorship requests. Obviously we would like to help and be involved wherever possible. However funds are unfortunately limited, so in order to make the best use of the money available, we carefully select the activities that we sponsor according to our existing marketing plans.

We wish you every success with your event.

As I am sure you will appreciate, Nando’s receives a huge volume of requests for raffles, prize draws other charitable activities. We take our hats off to you for your fabulous efforts in raising money for some fantastic causes.  Obviously we’d like to help everyone, but it’s not always possible.  So that we can give your request due attention, please could you put it in writing and send it to:

Customer Experience Team, Nando's Chickenland Ltd, Erico House, 93-99 Upper Richmond Road, London, SW15 2TG

Nando’s are committed to supporting great causes that fit with our company values and heritage.  We will consider every request and will respond within 28 days if there is some way in which we can support you.

NB Please note that if you are fundraising for a school we will also need a letter of authentication from the head teacher of the school you are fundraising for, on their official letter headed paper, and if you are supporting a charity we will also need a letter of authentication from the relevant charity.

Please check this website for regular updates on new restaurant's opening up in the UK. You can even register to receive an email informing you of when a restaurant you are interested in opens! Please visit our homepage for this information

We’d love to be open all the time, but our grillers need their beauty sleep! Generally we’re open midday to late evening, but some of our restaurants opening hours will vary. To find your local restaurant opening hours search here.

Nando's does not offer franchises in the UK & Ireland and we don’t have any plans to franchise here in the future. However if you’re a fan of international travel, there are sometimes franchises available in other countries - if you are interested in franchising abroad please visit our international website at www.nandos.com

Complaints, compliments and suggestions can be sent to us via this very webpage. Just click on the corresponding link to your right.

Please direct all press enquiries to our PR team on pressoffice@nandos.co.uk

We do not offer a delivery service from any of our restaurants.  It is of course something that we might consider in the future but for now we would prefer to focus on the in-restaurant experience.  In all but a handful of restaurants, we do offer a take-away service and will be trialing an online ordering system later in 2012.

If there's egg in the ingredients of a certain product, it'll be pasteurised - it's the only way to use egg safely.

NB: All of our restaurants have a "Food and Menu Specifications book" that you can request to see. it contains the ingredients for all of our products.

Please take a look within ‘The Menu’ , click on the little green circle to reveal the nutritional information.

As a chicken restaurant group, we are committed to very high standards for our chickens. The quality of our core product is of the utmost importance to us and we believe that quality product and clear consciences can only be achieved if the welfare and health of the chickens are a priority for our business.

Nando’s uses barn-reared chickens. All our whole chickens, chicken breast fillets, wings, butterfly breasts and livers are sourced from the UK and supplied to us fresh - never frozen. Our whole chickens and chicken products are supplied to us by Cargill, Faccenda and Moy Park. In both the Republic and Northern Ireland, Crossgar distribute and supply our product. Our Halal chickens are from Freemans of Newent. All Nando’s suppliers adhere to an equivalent Red Tractor Farm Assured Standard - IKB (Integrated Chain Control).

The welfare of the chickens we use is of genuine importance to us and we know that our suppliers work to ensure that the chickens don’t suffer. The chickens are housed in deep littered, well-ventilated barns and they have constant access to food and water. They are fed feed and are free from antibiotic growth promoters. We can assure you of this because all producers comply with the Red Tractor farm assured standards.

Yes, you may notice a slight difference in the taste or flavour. The reason for this is because they are manufactured in different place to our restaurant sauces.

The sauces used in the restaurants are made in the UK and the sauces sold in supermarkets are made in South Africa and in a different UK factory. The recipes are the same but of course ingredients will vary depending on the source.

Nando’s uses barn-reared chickens. Our whole chickens are sourced from the UK and supplied to us fresh by Faccenda (for use in the UK), Crossgar (for use in Ireland) and Freemans of Newent, who supply our halal chickens.

We do not purchase battery reared chickens or any manufactured chicken product.

We insist on the highest standards of hygiene and quality from our suppliers, who comply with Red Tractor farm standards. Our barn-reared chickens are housed in deep littered, well-ventilated barns and have constant access to food and water.

As part of a continuous process of reviewing all aspects of our supply to make certain our products are properly and ethically sourced. We are also actively looking at RSPCA Freedom Foods and Free Range chicken. Nando’s prides itself in offering great tasting food at great value. Chicken welfare is of utmost importance however we also need to consider the price our customers are willing to pay.

Our chickens are marinated for at least 24 hours before being cooked. They are cooked in a special oven for an average cycle of 30 minutes, reaching a temperature of at least 75C, then kept in a warming draw at a temperature of 63C. Each chicken is then flame-grilled to order.

We offer under 10’s our ‘Nandino’s’ meal’s which can be seen on our main menu.

We don’t have a Christmas menu as we think our menu is special all year round! However, our flame-grilled Peri-Peri chicken makes a great alternative to Turkey, we look forward to welcoming you with your friends and family over the festive season.

Even though we don't offer a party menu we do cater to groups through our sharing platters, these are designed for 2-6 people.

If you’re vegan or vegetarian we offer a veggie burger or pitta, but vegans need to specify “no mayonnaise” as mayo is a standard ingredient containing egg. You can have any baste as these are free of meat, egg and dairy products.

Please note that Nando’s are not vegetarian restaurants and do not imply in any literature that we are. However we do take specific steps to segregate our vegetarian product from chicken products as follows: 

• A separate area of the grill is defined for the exclusive cooking of vegetarian and bean burgers.
• Separate utensils are always used with vegetable products.
• Separate bottles of the Nando’s bastes are used exclusively for basting the vegetarian products.

Full ingredient listings are available in all of our restaurants if you wish to explore further! Ask to see the “Food & Menu Specifications” booklet.

Great News! Gift cards are now available to buy in all of our restaurants.

These will also be available to buy on our website and in retail in November 2011.

For more information on our Gift cards please click here.

For everything you need to know about our Halal Chicken please click here

We serve Halal chicken in restaurants where local demand for that particular product is high, combined with various other business factors. We welcome everyone into our restaurants, regardless of their beliefs. Because welfare is such a big priority for us, all of our chickens are pre-stunned as part of the preparation process.

Approximately one fifth of our restaurants are clearly labelled as serving Halal chicken, and a small proportion of all the chicken sold in our other restaurants is Halal. Nando's adheres to the strictest standards set down by the British Retail Consortium and all our suppliers are independently audited to ensure these standards are met.

You’ve heard rumours about it – a card that magically provides free Nando’s for a whole year. The mythical Nando’s High Five card – can you be sure it really exists? Or, like unicorns and Robin Hood, is it just a legend – one created by Nando’s to give fans a holy grail to yearn for?  All we can tell you for certain is that no-one who’s requested a card, no matter how politely, has ever received one. Asking for one is simply the biggest taboo – a definite no no. 

What’s also true is that we love each and every one of you – that’s why we show our gratitude with a wealth of other Nando’s treasures such as our Loyalty Card, Competitions and Promotions. You can make the most of these by following us on Twitter and Facebook... fact!

We’re always looking for fun loving people (who share our passion for Nando’s), to join our team:

• For cashier, griller and host positions please contact your nearest Nando's restaurant, who will be delighted to hear from you. To find your nearest restaurant, please click here to access the ‘restaurant finder’.

• If the restaurant is not open yet, keep your eyes peeled as posters will be placed up in the restaurant window with the details of who to contact.

• If you would like to search for a central support or a restaurant management role, please click here to search for vacancies and apply.

We have compiled a list of music we play in our restaurants below:

• Los Sitio Asere by Afro Cuban All Starts
• Mexe Mexe by Kompass
• Boas Festas by Luis Morais
• Sabine Largam by Cesaria Evora
• Garota De Impanema by Ituana
• Samba de Verao by Marcos Valle
• Ndakuvara by Oliver Mtukddzi
• Amanece el Nuevo Ano by Polo Montanez
• Mas Que Nada by Miriam Makeba
• El Reloj de Pastora by Sierra Maestra

A good website to get some great world music compilations is www.putumayo.com and a couple of great compilation CD's from there are called Samba Bossa Nova and Nuevo Latino.

Unfortunately we do not offer any kind of national student discount. However, please check with your local restaurant for any local agreements/offers.

Members of the armed forces (Army, Navy and RAF) are entitled to 20% discount on their meal only. The terms and conditions surrounding this scheme are the same as the emergency services terms and conditions. These can be found in all of our restaurants.

In order to receive this discount you must show a Military ID card with a photograph and an official forces logo. For more information please click here

All Loyalty Albums are being honored by our restaurants until 30th June 2012, after this date only the new orange Loyalty Reward cards will be accepted. For more information click here

Because we know that chicken is not for everyone, we offer veggie alternatives to the loyalty card rewards:

• Instead of a ¼ Chicken you can choose from Red Pepper Dip, Houmous, Mixed Olives or

PERi-PERi nuts

• Or instead of a ½ Chicken you can pick any single Veggie, Beanie, or Portobello Mushroom

and Halloumi wrap, pitta or burger

• If you don’t want the Whole Chicken you can have any single Veggie, Beanie, or Portobello Mushroom

and Halloumi wrap, pitta or burger and two regular sides

• Valid on eat in or take-away orders over £6
• Only available on production of a valid ID for Police, Fire, Ambulance Services and NHS staff
• Available for the card holder's meal only
• Does not apply to group purchases - unless everyone in the group has ID
• ID must be produced at the time of purchase
• Cannot be applied after the transaction has been completed
• Valid for one person, per meal, per day (if the customer is only purchasing a platter then the discount should be given on that one meal)

Not valid in conjunction with any other offer

We offer a 20% discount to Police, Fire Services, Ambulance service and NHS staff on the production of a valid ID card only. The discount is valid for the ID card holder’s meal only.

We also offer a Military discount which works in exactly the same way.

Please note these are the only discounts we offer nationally.

For full Terms and Conditions please click here

Yes - we offer loyal Nando’s fans our ‘Loyalty Reward’ card to enable them to earn free chicken; you can pick one up from any Nando's restaurant! Here’s an outline of how it works:

• Each time you spend £6.00/€6.00 or more you receive a stamp (one stamp per person, per visit, per day)
• Once you have three stamps you can claim your 1/4 Chicken (or vegetarian alternative) in addition to your order, or you can save it for a future visit
• Once you get to six stamps you can get your free 1/2 chicken (or vegetarian alternative) in addition to your order, or you can save it for a future visit
• When you get 10 stamps you are entitled to a free whole chicken (or vegetarian alternative)
• You can claim your rewards in any order as long as you have enough stamps
• Maximum one reward per day

For full terms and conditions please click here

Our outdoor catering unit is used mainly for charity and community events. Unfortunately, we are unable to cater for private functions such as weddings and birthdays.

Nando's do offer take away. You can pop in; order your food and wait while it is freshly cooked and prepared, alternatively, you can telephone your order through. Due to our licensing laws, alcohol can not be taken away from the premises. For your nearest Nando's click here

We are currently charging VAT at 20%.

You may notice on your receipt that we detail the amount of VAT you are paying. This included within the prices we display on our menu and doesn’t mean you are paying any extra. It’s just our way of detailing to you how much VAT you are paying.