General

Safety

Restaurant Experience

Discounts/Promotions

General

Why is there a limited menu during COVID-19?

We’ve had to limit our menu slightly with social distancing taking place in our kitchens. Don’t worry, your favourite PERi-PERi fixes should still be on the menu! For more information on our COVID-19 measures, please check our Safety at Nando's page.

How can I check whether my local Nando's is open for Eat-in?

We are now open for Eat-in and Outdoor Eating (yay!). Please check your local Nando's for more information.

Do I need to book a table if I want to visit or can I just walk in?

No need to book! We're operating a virtual queuing system, so just drop by, scan the QR code and we'll have you seated in no time.

Are there any Nando's that won't be reopening?

We are planning on reopening all of our restaurants across the UK over the coming months.

What are your opening times for Eat-in?

Many of our restaurants are now open for Eat-in, but some of our opening times vary. Check your local Nando's for more information on their specific opening times.

How are Nando’s supporting their teams during COVID-19?

Since the beginning of the pandemic we’ve worked closely with our teams to make sure they receive the support they need.

We actively support any member of staff who needs to self-isolate for medical reasons, helping to make the necessary arrangements so they can concentrate on their recovery.

Not answered your question? No problem... go back to the list of FAQs or get in touch.

Safety

How many tables will be available in each restaurant?

Every one of our restaurants are unique in their design and size, so the capacity and social distancing in each will be different.

Will you be supplying hand sanitiser when I visit?

We will be supplying hand sanitiser for any customer to use in our restaurants.

How will you be collecting my data when I visit?

We are required by law to ask for details from every customer who visits. We're doing this using our virtual queuing app, and also the NHS Track & Trace QR code.

If you have any queries, please speak to a member of the team when you visit.

What if I don’t want to give you my data?

We are required by law to take your details if you wish to Eat-in with us.

If you do not wish to give your details, you can always enjoy PERi-PERi using Delivery or Collect.

Will restaurants be able to seat less people with the 1m+ distance rule in place?

We'll be operating reduced capacity in all our restaurants to help maintain the 1m+ social distancing rule. This means there will be fewer tables available and the waiting time for a table might be slightly longer, but safety comes first!

Not answered your question? No problem... go back to the list of FAQs or get in touch.

Restaurant Experience

What if I don’t have a mobile phone with me or the QR code doesn’t work for me?

If you don't have your mobile phone. please speak to a member of the team who will take your name and details to manually input into the queuing system.

To scan a QR code using your phone, open the camera and point it towards the code. Most modern phones have a code scanner built in to the camera so it should recognise it automatically. If not, you can download a QR scanner App from the Google Play store.

Are there any restrictions on groups/table size?

In line with government guidelines, the largest group/table size we'll be able to accept is 6 people. When you use our virtual queueing app we'll ask you how many people are in your party there.

Do I still queue outside the restaurant?

To reduce people grouping outside our restaurants, we're operating a virtual queuing system.

When your table is ready, we'll send you a text or notification to alert you (so keep your eyes peeled!). If your phone has no battery, a member of our team will manually enter you into the virtual queue and let you know at what time you should return.

What happens if I miss my table booking for my allocated time?

If you're late, we may have to delete your booking or re-book you in for a later time.

We'll hold your table for 10 minutes after the time you booked, but any later and we'll have to give your table away.

What if I don’t have my phone or its battery runs out? How will the virtual queuing work for me?

If you don’t have a phone or your battery has died, our host will log your details manually on WalkUp, our queuing system, and will give you an estimated time to return, depending on when your table will be ready.

Do you still have a reduced menu?

We will be offering a reduced menu similar to our Delivery and Collect menus.

Can I get my own Bottomless Drink and sauces from the condiment unit?

We'll bring your Bottomless Drink, condiments and cutlery to your table for you. For Bottomless Drink refills, just ask a member of the team who'll get it for you.

Can I pay using cash?

No. We will only be accepting online and card payments.

How are you avoiding queues in the restaurant?

Once you're seated in the restaurant, you won't need to leave your table (unless you're using the toilet which has a one in, one out system).

We'll bring cutlery, condiments and your Bottomless Drinks (including refills) to you. You'll also be able to order from the table, so you won't need to go up to the till.

What should I do if I have food allergies?

Please speak to a member of the team to let us know about your allergy so we can make sure we look after you when you visit.

Is the menu the same for Eat-in as Delivery and Click & Collect?

Yes! Have a look at our menu!

Will I still be expected to queue and order at the till?

All orders will be taken at the table via a dedicated mobile app.

Not answered your question? No problem... go back to the list of FAQs or get in touch.

Discounts/Promotions

Will I be able to use my Chicken Cheque when you reopen?

Please contact our customer support team who will be able to help you.

Will you be offering an NHS discount when you reopen?

We will! Our NHS Staff discount gives you a 20% off Nando’s for Eat-in or Collect. Please make sure you bring your NHS ID with you.

Will I be able to redeem my free meal voucher from the Walkers promotion when my local restaurant reopens?

Sorry, this promotion has now ended and you will no longer be able to use it.

How do I redeem the 50% discount for the Eat Out To Help Out scheme?

Sorry, this promotion has now ended and you will no longer be able to use it.

Not answered your question? No problem... go back to the list of FAQs or get in touch.