Help Section | Nando's

General

Safety

Restaurant Opening

Supporting our team

Restaurant Experience

Discounts/Promotions

General

Why were these specific restaurants chosen and how are you choosing which restaurants reopen first?

These restaurants were chosen due to a variety of factors including the location and size of the restaurants. Implementing the new government guidelines is a large undertaking and we want to open some of our larger restaurants first to help test the new social distancing practices.

Will you be opening restaurants in weekly waves or more frequently?

Keep an eye on the Nando's website as we will open more restaurants in regular intervals from now on. Check here for more information on locations and opening times.

Where can people check if their local restaurant is open for eat-in service?

Check for more information on locations and opening times.

Can I still walk into a Nando’s for a meal or do I need to book a table?

In accordance with the latest Government guidlines all of our restaurants are currently closed for Eat-In service please check here to check if your local restaurant is offering delivery, click and collect and takeaway.

When are your restaurants reopening for Eat-in service?

In accordance with the latest Government guidlines all of our restaurants are currently closed for Eat-In service please check here to check if your local restaurant is offering delivery, click and collect and takeaway.

Where are the restaurants situated?

To check the exact locations of our restaurant please check here.

Are there any restaurants that won't be reopening?

We are planning on reopening all of our restaurants across the UK over the coming months.

What are the opening times for Eat-in?

The restaurants are now open from 11.30am – 9pm.

Not answered your question? No problem... go back to the list of FAQs or get in touch.

Safety

How many tables will be available in each restaurant?

Each Nando’s restaurant is unique in size and design so the capacity change and social distancing rules will affect each restaurant differently.

Will you have sanitiser on hand upon arrival?

Every customer will be asked to use hand sanitiser upon arrival and many Nando’s restaurants contain handwashing facilities on the restaurant floor for customer use. All restaurants contain customer handwashing facilities in the toilets.

What additional safety measures will Nandocas be undertaking during work?

The safety of our customers and team remains the highest priority for us and with that in mind we will be operating under increased health and safety measures throughout the reopening process.

All of our Nandocas wear an apron while cooking and preparing food as well as the standard safety clothing that they would normally wear during a shift.

Nando’s provides all of our teams with face coverings which are worn in accordance with government guidance.

Will the Nandocas be wearing any special protective clothing during their shifts?

All of the Nandocas will wear gloves and aprons while cooking and preparing food along with the standard safety clothing that they would normally wear during a shift. Masks are provided for our team to wear during their shift and their journeys to/from work.

How will you be collecting customer data as per Government advice?

Customer data will be collected as per Government advice via the virtual queuing app WalkIn.

What if I don’t want to give you my data?

Unfortunately due to Government advice regarding reopening for eat in service we have to collect the data of every customer.

If you do not wish to give us your data for this purpose then we suggest you try our Delivery or online Click & Collect service.

Will capacity of the restaurant be affected by the 1m distance rule?

Each restaurant will operate a reduced capacity meaning to help maintain the 1m social distancing rule.

This means that there will be fewer tables available and waiting times for a table to become available might take a little longer than usual.

Not answered your question? No problem... go back to the list of FAQs or get in touch.

Restaurant Opening

Why is there a limited menu during COVID-19?

We’ve had to limit our menu slightly whilst we’re promoting social distancing in our restaurants. We have reduced the number of people working to help them to stay more than 2m away from each other, which has meant we’ve needed to reduce our menu slightly. But don’t worry, your favourite PERi-PERi fixes should still be on the menu! For more information on our COVID-19 measures, please see here.

Not answered your question? No problem... go back to the list of FAQs or get in touch.

Supporting our team

Will you be operating with full teams or reduced teams when a restaurant reopens?

We will be operating with a reduced team as part of the reopening and we ask that you bear with us if things take a little longer than usual. The team are operating under new safety protocols and with reduced numbers and we ask for your patience as the team get used to the new circumstances. Keep up to date.

Will everyone on your work force be brought off furlough?

Our goal is to bring back every one of our furloughed staff as soon as we can.

Will everyone receive the same hours/ shifts they had pre lockdown?

Shift patterns might be a little different as we get used to the new circumstances but eventually we hope to be able to give all of our restaurant teams the same hours and shifts that they usually worked.

Are you planning on making any redundancies during this period of closure?

We are looking forward to seeing every one of our restaurant team back at work as soon as it is safe for them to return.

Will the Nandocas who return to work be volunteering or are they being paid to work?

All of the Nandocas who will be cooking and preparing the food have been taken off furlough and will be paid 100% of their usual wage for every hour they work.

How are you helping your UK employees who are having their hours cut due to COVID-19 closures?

We are working closely with our teams across the UK to make sure that everybody affected is supported during the lockdown period.

Any team member who currently remains on furlough will receive 80% of their normal contracted hours or salary and will receive no less than 80% until the current Government scheme is due to end.

We look forward to welcoming everyone back to work again when we have more clarity from the Government on how they plan to exit the country out of lockdown and when we are further through our reopening programme.

How are you protecting your staff?

As always, we are actively supporting our restaurant teams, whether it’s questions about COVID-19 or making the necessary arrangements for those who need to self-isolate for medical reasons. We are closely monitoring all Government and NHS guidelines in dealing with the situation as it develops.  

What are you doing if one of your staff members tests positive for COVID-19?

We are actively supporting our Nandocas if they need to self-isolate for medical reasons, helping them to make the necessary arrangements to concentrate on their recovery.

Not answered your question? No problem... go back to the list of FAQs or get in touch.

Restaurant Experience

What if I don’t have a mobile phone with me or the QR code doesn’t work for me?

If you don't have your mobile phone please speak to a member of the team who will take your name and details and will manually input them into the queuing system.

Have trouble with QR codes? Most modern phones have QR code scanners built into the camera so if you point your phone’s camera at the QR code, it should recognise it automatically. However, some older Android versions will require you to download a specific QR scanner app from the Google Play store.

Are you still accepting larger tables? Are there any restrictions on table size?

Our largest table size is six in accordance with national COVID guidelines. Customers can specify any party size up to six when using our virtual queuing system. 

Am I still allowed to queue outside the restaurant? If not how will I know when my table is ready?

We will be operating a virtual queuing system to minimise physical queues outside the restaurant.

When your table is ready you will receive a text or a notification from the WalkIn system to alert you that you should return to the restaurant.

What happens if a customer doesn't return within the allocated time?

Any late customers will show on the host tablet and the booking can either be deleted if it is a no show or moved further down the list if the customer does return late and their table is now occupied.

There is the functionality to message the customer via the WalkIn customer.

What if I don’t have my phone or its battery runs out? How will the virtual queuing work for me?

If a customer has no phone/phone battery has died, the host will log the customers manually on WalkIn and will instruct the customer to leave and return in x amount of time dependant on how busy the restaurant is at the time.

Will you still have a reduced menu or will the full menu now be on offer?

Restaurants will be serving a reduced menu similar to the Delivery and Click & Collect menus.

Will I still be able to choose my own condiments and drink?

Condiments and cutlery will be brought to your table by a member of staff.

Bottomless soft drinks are available but all refills must be ordered via a member of staff who will happily get a new glass and drink for you for free.

Will I be able to pay with cash?

No. We will only be accepting online and card payments.

How will you avoid queues forming at the tills, toilets etc?

We will avoid queuing at the tills by giving each table their own slot to approach and order and pay at the tills, all condiments and cutlery will be brought to your table and the toilets will operate a one in, one out system and will have a waiting zone printed on the door.

Will you be operating a one-way system within the restaurant?

While there won’t be a one-way system as such, there will be clear floor markings, showing customers how to move around the restaurant and our team will be on hand to help if you have any questions.

What should I do if I have food allergies?

Please contact a member of staff before you order to discuss your allergy, a manager will take you through our allergy processes and will look after your order.

Will you be offering the same menu in Eat-in as Delivery/ Click & Collect?

Yes the menus will be the same as our Delivery and Click & Collect menus. See our reduced menu here.

Will I still be expected to queue and order at the till?

All orders will be taken at the table via a dedicated mobile app.

Not answered your question? No problem... go back to the list of FAQs or get in touch.

Discounts/Promotions

Will I be able to use a chicken cheque to pay when you reopen?

Please speak to a manager at the restaurant who will be able to help you redeem your free meal.

Will you be offering the 50% NHS discount when you reopen?

Unfortunately the 50% NHS discount was a temporary offer available at the beginning of lock down. We intend to maintain our longstanding 20% NHS discount but unfortunately we don’t currently have the technology within our pay at table app to offer any discounts at this time but the team are working hard to update our tech to include all of our usual discounts in the future.

Will you be offering any NHS discount when you reopen?

Yes! All you need to do is ask the team for a code when you visit, and use it when you’re paying at the table with our new scan-to-order App. If you’re visiting Monday-Wednesday during August and using the 50% off Eat Out To Help Out discount you won’t be able to use both, sorry!

Will I be able to redeem my free meal voucher from the Walkers promotion when my local restaurant reopens?

Please speak to a manager at the restaurant who will be able to help you redeem your free meal.

How do I redeem the 50% discount for the Eat Out To Help Out scheme?

Simply order as normal through the pay at table app and the prices will automatically be reduced each Monday, Tuesday and Wednesday throughout August.

Please see more information here.

Not answered your question? No problem... go back to the list of FAQs or get in touch.