Nando's Account

Nando's Account

What is my Nando's Account for?

Your Nando's account is your single account to give access to all of our services whether it be Nando's card, Collection and Delivery or restaurant WiFi.

What happens to my Nando's Card account?

Your Nando's Card account is safe and sound and still ready to use to earn Rewards. You'll need to link your Nando's card to your Nando's account to be able to access it easier.

Do I still need my Nando's Card?

Yes! You can still use your Nando's Card in restaurant to earn Chilli Points and redeem rewards. You can also earn Chilli Points with Collect and Delivery Orders

How do I link my Nando's Card account to my Nando's Account?

Log in to the app and there will be a CTA to 'Register my Nando's Card'. Click on this and you wil be taken to a page to enter your card number.

How do I add a Nando’s Card to my Nando's Account?

First you must sign up for an account or on the Nando’s app.

If you already have an account then log in or on the Nando’s app. You will then be prompted to link your physical Nando’s Card if you have one. You do this by entering the 16 digit code on the back of your card to link your card and view your Nando’s Card status.

If you don’t have a physical Nando’s Card then don’t worry! You can get a Nando’s Card for your mobile wallet here as well.

I’ve received a message telling me that my card is already registered. What should I do?

You might already have a registered Nando's Card account that exists on a different email address to your Nando's ID account. 

Please contact our Customer Experience team on 020 3974 2182 to help you link these two accounts.

I have received a message telling me my card is invalid. What should I do?

Check that you are correctly entering your 16 digit Nando’s card number on the back of your Nando’s Card. If you continue to see the message, please contact our customer service help desk on
020 3974 2182.

I already have an old Takeaway/Delivery account. How will these be affected?

If you have a delivery you can login with those details. If you previously only had a takeaway account to collect, then you’ll have to create a new account. This is part of the journey to give users a single account at Nando’s to use all our services and this will be the only time.

I’ve received an email asking me to verify my account again - why is this?

We email customers on average every few weeks but this doesn’t include service emails (i.e reward expiry etc.)

What is 2 Factor Authentication?

Two-factor authentication (2FA) is a security measure for your email address and password to keep your account secure by asking you to verify who you are with your email address or phone number. 

Why do I need two-factor authentication (2FA)?

Two-factor authentication (2FA) increases your account security with additional protection to keep your account and personal details safe.

What does Trusted Device mean?

By selecting a trusted device when setting up 2FA, you won’t need to go through to 2FA as much.

It remembers a device you’ve used previously to make it easier to log into your account next time. 

Can I disable Two-Step Verification (2FA)?

We’ve enabled two-factor authentication (2FA) to keep your account as secure as possible, so you won’t be able to turn this extra security off.

To make it easier to log in in the future, just remember to pick a trusted device. 

Where do I find the verification code?

Your verification code will either be sent to you via email when going through 2 Factor Authentication.

How long does the access code last?

Your access code expires after 5 minutes, so if you wait longer than 5 minutes to put in your access code you will need to request a new one.

How do I enable two-factor authentication (2FA) on my account?

With our new update, you’ll be asked to set it up next time you login.

What happens if I don’t receive my code?

If you don’t receive your access code then check your spam folder in your email. There is also a resend link on the two-factor authentication (2FA) page.

two-factor authentication (2FA) requires a network in order to send an access code so make sure you’re either connected to WiFi or have phone signal.

If your email or phone isn’t setup correctly, give our Customer Experience team a call on: 020 3974 2182

What if you want to change the method of receiving your two-factor authentication (2FA) code?

You can change the way you receive your access code by clicking Cancel Request and starting again.

What does merge accounts mean?

Once you’ve signed up with a social account (Facebook or Google) and then sign up with the same email, we’ll give the option to connect your accounts. 

This means you’ll be able to login with either your email or social account to access your Nando's account.

Why do I need a Nando's Account?

You can use your Nando's account to store your personal details, look up your Chilli Points and check your Rewards balance.

I can't login into my Nando's Account, what should I do?

Oh no! Give us a call on 020 3974 2182 and our Customer Experience Team can help you out.

How do I change my email address?

Give our Customer Experience team a call on 020 3974 2182 and they’ll help you change it.

How do I reset my password?

Resetting your password is easy, just click the reset password link on the login screen and follow the process.

Can I delete my Nando's account?

Sorry to see you go! To delete your account please contact our Customer Experience team on 020 3974 2182.

Why do I have to enter my phone number?

We only ask for information to give you the best experience.

Don’t worry we take security very seriously and will not share your details with any external companies.

I’ve registered using a social account (Google/Facebook), but can I log in using my email and a password instead?

You sure can! Simply follow the reset password link on the login screen and you’ll be taken through the steps.

How does Nando's protect your personal details?

We use email verification to validate your account and help keep your details secure.

I think someone is using my account, what should I do?

Make sure to contact our Customer Experience team on 020 3974 2182 right away if you believe someone else is using your account.

I've received an access code email but didn't request it. What should I do?

If you feel your account has been compromised in any way, change your password immediately and contact our Customer Experience team on 020 3974 2182.

Not answered your question? No problem... go back to the list of FAQs or get in touch.