Waste and recycling



Waste and recycling

What are we doing about water waste?

We monitor our water usage to make sure we are being responsible. We also install low flow taps and toilets for customers and our kitchen taps are push to go, so they can't ever be left running. We regularly review our equipment to see where we can make water savings in places like the dishwashers and spray taps.

What do we do with leftover food?

Any leftover chicken at the end of the night is cooled, frozen and saved for charities. We work with over 387 unique charities and donate over 660,000 meals a year. 

What recycling do we do?

Our restaurants are set up to recycle card, plastic, glass, metal (DMR) and food waste. We’ve aligned our targets to the Plastics Pact with wrap.org.uk and we’re already in talks with suppliers to reduce packaging and use more recycled content where packaging can’t be avoided. 

All of our chip oil is collected and processed by heating and filtration to create biodiesel. Our chicken fat is also collected from all of our restaurants and used to create biodiesel and renewable energy (through anaerobic digestion). 

What are you doing about straws and ocean plastic?

Plastic is a very complicated issue and one that we are keen to get right. We are looking at all the places we use plastic and making sure we try to source the most viable and sustainable options. We are always on the lookout for more sustainable alternatives to plastic and are dedicated to improving wherever possible. The good news is that we now use only FSC certified paper straws and have reduced the amount of straws used by over 80%. 

Our ambition is to only use plastic with the maximum amount of recycled content in it, and always recycle the plastic that we do use. When it comes to alternatives, we are looking at these too. But we’re being cautious because they’re not always as environmentally friendly as they claim to be. 

What is your takeaway packaging made of?

Our takeaway bags are made from 100% recycled paper.

The rest of our takeaway containers are made from 100% recycled paper with a thin plastic lining to help keep the goodness in. All items are printed using vegetable based inks.

Do you offer members of the public free tap water?

You bet we do! We’ve joined the Refill scheme in all our restaurants, so just pop in and ask any of our team to show you the water machine to fill up your bottle.

What are we doing about Climate Change?

Climate change is a very serious issue, and we know that we have a role to play in being part of the solution. 

Our sustainability journey started many years ago, and we’re proud to say that we’ve already achieved key milestones we put in place for our business. Since 2015, we’ve reduced the carbon footprint of every one of our meals by 40% and donated over 2 million meals to local charities through our No Chuckin’ Our Chicken program.  

However, we know that there’s a lot more to do in order to become a truly sustainable business. 

Our new commitment to fighting climate change, which has been approved and validated by the international Science Based Targets initiative, is to reduce absolute scope 1 and 2 GHG emission 100% by 2030 from a 2019 base year. Nando’s also commits to reduce scope 3 emissions 42% per meal by 2030 from a 2019 base year.  

We’ve created these commitments in line with the latest updates from climate science, stating what is needed by us in order to prevent the worst impact of climate change.  

In order to achieve our commitments, we’ve set out the following goals: 

- Achieving 100% renewable energy by 2022  

- Supporting Nando’s suppliers to reduce their own carbon footprint 

- Increasing plant-based menu offer 

- Building new and existing partnerships to influence wider industry change  

- Committing to transparent Science Based Target reporting. 

Not answered your question? No problem... go back to the list of FAQs or get in touch.


What are we doing to make sure your restaurants are more sustainable?

We’ve developed a sustainable fit-out guide to ensure that every new restaurant we open and every restaurant we refurbish is as sustainable as possible. This includes using reclaimed timber or FSC certified sustainable timber. All our lighting is LED and we use as much recycled content as possible in things like tiles and flooring. We also have building management systems that regulate energy usage, looking out for things like the over-door heater which can’t be on if the air conditioning is on cool. It just makes sense.

What do you do with your old equipment?

Nando's is proud to be one of the original backers of Globechain, now the UK and Ireland's largest re-use platform. We work with Globechain to ensure that equipment and furniture we’re no longer using doesn’t go to waste, but gets redistributed to charities and communities that really need them. Since 2015 we have given away over 5,000 items. This has helped save charities save over £40,000 and prevented 70 tonnes of waste going to landfill. 

Not answered your question? No problem... go back to the list of FAQs or get in touch.


Where do your soy products come from?

Since the 31st December 2015 all our soy has been responsibly sourced under the Roundtable on Responsible Soy (RTRS), ProTerra or equivalent. This is not just the soy we use as an ingredient but also in our supply chain too, which means that we buy RTRS credits to cover the volumes of soy fed to our chickens. 

What are we doing about palm oil?

As part of our mission to be palm oil free, we are in the process of removing it from all our ingredients. For the moment, it is sustainably sourced according to the Roundtable on Sustainable Palm Oil (RSPO), Rainforest Alliance or equivalent. 

What are you doing to improve welfare?

We insist that all of our suppliers adhere to Red Tractor standards. As part of the continuous review of our suppliers, we continue in the search for practical welfare improvements. In addition we employ an independent auditing company and our internal technical team also undertake regular visits to all our suppliers. We are confident that these process ensure that the chicken we serve meets the high standard which our customers demand. 

What is Red Tractor?

Red Tractor is a food assurance scheme which covers production standards developed by experts on Animal Welfare, Safety, Traceability and Environment Protection. 

They set the standards that are applied to the farms and to the different links in the food chain. They then carry out regular and robust inspections to ensure that producers, packers and other operators continually meet those standards. We all want to know that the food we are buying is safe and produced to good standards, and this only comes from knowing where it comes from and that the all suppliers are inspected and certified.


Visit the Red Tractor website here.

How clean is the energy you use?

Recently we switched most of our restaurants to renewable sources (wind, solar and hydro), this currently doesn’t include Ireland however we are hoping to switch Irish restaurants too when their contract is up. We’ve also installed solar panels on the roof of some of our restaurants, where it was logistically possible.

Not answered your question? No problem... go back to the list of FAQs or get in touch.