What happens if I don’t receive my code?

If you don’t receive your access code then check your spam folder in your email. There is also a resend link on the two-factor authentication (2FA) page.

two-factor authentication (2FA) requires a network in order to send an access code so make sure you’re either connected to WiFi or have phone signal.

If your email or phone isn’t setup correctly, give our Customer Experience team a call on: 020 3974 2182

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