Accessibility Statement

Scope of this Accessibility Statement

This statement applies to the Nando’s websites at nandos.co.uk and nandos.ie (the “Websites”) and our customers in the United Kingdom and Ireland. It doesn’t cover our mobile apps or other digital services. It sets out what we’re doing to maintain and improve the accessibility of Nando’s online ordering service for all of our customers provided through these Websites (“Our Online Ordering Service”).

For our customers in Ireland, this statement sets out the accessibility features of Our Online Ordering Service and how it meets the requirements to maximise their foreseeable use by individuals with disabilities set out in the European Union (Accessibility Requirements of Products and Services) Regulations 2023.

Overview of Our Online Ordering Service

Our Online Ordering Service allows you to explore our menu, view detailed descriptions (including allergens and nutritional information), customise meals, and place orders for Eat-in, Collect or Delivery. You can also shop for our sauces, gift cards and other products on our Websites. To place orders, you can add items to your basket, and securely complete payment through multiple methods. You can also create an account to manage orders, save preferences, and access Nando’s Rewards for exclusive benefits.

You can get this description in alternative formats on request, such as audio, large print, or braille.

How to use Our Online Ordering Service

The Websites deliver Our Online Ordering Service and are designed to be used by as many people as possible. We strive to make the Websites as simple to use as possible.

Below is an overview of how to operate and navigate Our Online Ordering Service:

Navigation

The Website’s main menu at the top of each page lets you jump to different categories including menu items, creating an account or logging into yours and jumping to our help page for assistance with your order. If using a keyboard or assistive device, you can navigate forwards through links and buttons using the Tab key and backwards by pressing the Shift + Tab keys together and activate a selected item by pressing Enter. A highly visible border will highlight the element you’re on. We provide a “Jump to main content” link as the first item on each page, a “Jump to basket” link, and “Skip to menu navigation” links that appear between each section, so keyboard users can skip repetitive headers and navigate efficiently.

Menu Browsing and Information

Your location and your restaurant, Collect or Delivery preferences can be navigated and completed by using keyboard arrow, Tab, Tab + Shift, and Enter keys. Menu options can be navigated via the Shift key or keyboard arrows and are organised by category (for example: Starters, Burgers, Salads, Sides, Veggie, Nandinos (Kids) and Desserts). Each menu item has a separate name, image, price, customisation options, and description (including allergens and dietary information). Allergen and dietary information is presented in an expandable modal with accessible tabs. You can also filter menu items by dietary requirement, and this filter is fully keyboard accessible. All images have text descriptions that screen readers will announce, so visually impaired users get the same information.

Accounts

Creating an account involves filling in a form with your first and last name, password and email address. To sign in, you just need to enter your email address and password. Our forms have clear labels and instructions. If you miss a required field, an error message will appear in text and be announced to screen reader users, explaining what needs to be corrected. Saved payment methods use Stripe Link, which is accessible.

Checkout

Checkout is split out in steps.

For Eat-in orders, these are: Payment details → Place Order. For Collect orders, these are: Confirming collection time → Payment details → Place Order. For Delivery orders, these are: Confirming delivery address → Adding instructions to the rider → Payment details → Place Order.

Guest checkout is available for Eat-in orders only. Collect and Delivery orders need an account. Optional steps for adding discounts or joining Nando’s Rewards, our loyalty programme, are also available through these steps. You can navigate the steps via the “Back” arrow (all keyboard-accessible). We don’t set strict time limits on the forms. If you need more time, the session won’t timeout unexpectedly.

For more information on using any part of Our Online Ordering Service, please see our Help section to search our FAQs. Or you can get in touch for personalised assistance through our customer service form, which can be found through the “Contact us or report an accessibility problem” section below.

How we meet our accessibility requirements

We want everyone to be able to use our Websites and order their food from Our Online Ordering Service, including people with neurodiversities and disabilities. We’ve built our design system with accessibility at its core.

We’ve assessed Our Online Ordering Service on the nandos.ie Website against the accessibility requirements of the European Union (Accessibility Requirements of Products and Services) Regulations 2023 in Ireland to make sure it meets them through the measures listed below:

Compliance with accessibility standards

The Websites strive to adhere to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standard. The Websites are partially compliant with the standard, due to issues in the “Known limitations & alternatives” section below.

Our Online Ordering Service on the nandos.ie Website is designed against EN 301 549 v3.2.1 (WCAG 2.1 Level AA). We’re aware of some limitations in complying with this standard. These are set out in the “Known limitations & alternatives” section below.

Our Online Ordering Service on the Websites had a comprehensive accessibility audit from the Digital Accessibility Centre in 2025. We implemented all Level A and AA recommendations and passed re-testing.

We’ve designed the Websites to align with the following internationally recognised accessibility principles:

Perceivable

This means that information and user interface components are presented to users in ways they can perceive or sense. Our Online Ordering Service provides options for users to perceive content in several ways, including:

  • Zooming in up to 400% without text spilling off the screen

  • Listening to most of the Website using a screen reader.

  • High-contrast support

  • Availability of alt text for images

Operable

This means that user interface components and navigation must be operable and allow users to interact with and navigate the user interface in a way that suits their needs and not just by a mouse. Our Online Ordering Service is delivered through an interface that supports accessibility by:

  • Having logical layouts with consistent headings, landmarks, and navigation.

  • Being able to navigate most of the Website using a keyboard.

  • Being able to navigate most of the Website using speech recognition software.

Understandable

This means that information and the operation of the user interface must be easy to comprehend. Instructions should be clear and navigation should be intuitive, allowing users to understand and interact with the Website without confusion. We make sure clear information is provided through:

  • Clear language without the use of jargon in our content.

  • Error messages that are sensible and obvious when entering information.

  • Auto-complete and input suggestions to complete forms easily.

Robust

This means that content must be robust enough to be interpreted reliably by a wide variety of users, browsers and assistive technologies. We make sure Our Online Ordering Service is robust by:

  • Regularly testing with a range of browsers and devices, including assistive technologies. Our Websites support current versions of major browsers: Chrome, Safari, Firefox and Edge. Our Online Ordering Service is tested with common assistive technologies and can be used with NVDA and JAWS on Windows, VoiceOver on iOS and macOS, and TalkBack on Android.

  • Making sure our Websites are coded to avoid known bugs and conflicts with assistive tools and follows best practices outlined in WCAG 2.1.

  • Following developments in emerging technologies and standards to make sure our content remains accessible.

Our online ordering journey in Our Online Ordering Service is a complex application that’s undergone comprehensive accessibility testing with the Digital Accessibility Centre. We’ve implemented their recommendations to make sure it’s accessible for all as well as maintaining functionality for all users.

AbilityNet has advice on making your device easier to use if you have a disability: https://mcmw.abilitynet.org.uk/

Known limitations & alternatives

  • High zoom edge cases: At 400% zoom, parts of the ordering flow on smaller screens can overlap, which makes some tasks harder but doesn’t block customers from progressing through the online ordering journey.

Third party components

Some parts of our Websites rely on third party services:

  • Stripe for payments

  • Google Maps for restaurant locations

  • Trustpilot for privacy preferences

  • YouTube for video content

We don’t have full control over the accessibility of these services. Where we identify issues, we actively engage with these providers to request improvements and apply workarounds where possible. Some of these services have their own accessibility statements which can provide more information on the service, how to use it and its accessibility features and functionality.

If these issues or a third party product poses problems with navigating the Websites or completing an order, use the alternative route below.

Alternative route if an order is blocked or fails to complete

If you’re in one of our restaurants, you can speak to a team member and get support to order at the till. If you’re at home, you should search for your local restaurant in the UK at https://www.nandos.co.uk/restaurants or in Ireland at https://www.nandos.ie/restaurants, and call the restaurant to place your order.

What we’re doing to improve accessibility

We carry out internal checks on releases that affect templates, components or flows, and commission external audits from time to time. Here’s more information on how we are continuously working to improve the accessibility of Our Online Ordering Service:

  • We work with our accessibility expert partners, who conduct our accessibility audits using a combination of static analysis tools and user testing sessions with people with disabilities, to make sure everyone can use Our Online Ordering Service.

  • We integrate and enhance our design system for our Websites, making sure they’re as accessible as possible for delivering our services.

  • We remain committed to accessibility testing, learning, and education throughout Nando’s, in particular by having:

    • Ongoing accessibility training: Our team has regular training on accessibility best practices, to make sure employees have the skills required to keep our services inclusive and conformant with current standards.

    • Regular testing: We regularly test our Websites against the internationally recognised accessibility standards, such as WCAG 2.1 AA and 2.2 AA guidelines and EN 301 549 and make necessary updates to sustain accessibility.

    • Scanning the horizon: We monitor updates to accessibility standards and legal regulations and consider those in our design updates.

    • Feedback and reporting mechanisms: We have established channels for users to provide feedback on accessibility issues and aim to address concerns promptly. Please see the contact details at the bottom of this Accessibility Statement for more information.

Contact us or report an accessibility problem

You can request information in an accessible format or further information on the accessibility of Our Online Ordering Service and its compatibility with assistive technologies through our customer service form for customers in the United Kingdom and for customers in Ireland.

If you find any problems or think we’re not meeting accessibility requirements, please let us know through our customer service form.

Enforcement procedure

Last reviewed

Last reviewed: 26th Feb 2026