Nando’s Cookies Policy
We want your experience with Nando’s to be simple and easy. To ensure that you can make full use of our online services, your computer, tablet or mobile device will need to enable cookies. If cookies aren't enabled on your device, it may limit your experience on our website and will mean that we will not be able to recognise you or remember your settings and preferences.
Data protection is of upmost importance to us at Nando’s, so our cookies simply aim to make it easier for you, whilst allowing us to ensure that we can personalise your experience on our site.
What are Cookies and why do we use them?
Cookies allow us to recognise you as a unique customer to Nando’s and provide us with information about how you use our website. Cookies are commonly used on the Internet and do not harm your device in any way, in fact they can make your experience even better.
What categories of cookies do we use?
Strictly Necessary Cookies: These cookies are essential in order to enable you to move around the website and use their features, such as accessing secure areas of the website. Without these cookies, services like enabling appropriate content based on your type of device cannot be provided.
Performance Cookies: These cookies collect information about how visitors use the website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the website work.
Functionality Cookies: These cookies allow the website to remember choices you make (such as your language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
Targeting/Advertising Cookies: These cookies are used to deliver advertising more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaigns. They are usually placed by advertising networks with our permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. For example, we use third party companies such as Google to provide you with more personalised adverts when visiting other websites.
List of cookies used;
Strictly Necessary: These cookies are essential. Without them, you would not be able to move around our website or use its features.
| Name | Purpose | Expires |
|---|---|---|
| ARRAffinity | Used for routing pages to the server within your session | Pending |
| cookieNotificationState | Identifies if you have accepted the cookie notification banner | Pending |
| incap_ses_# | Stores your state across pages | End of session |
| visid_incap_# | Stores your state across pages | Now + 1 year |
| .aspxauth | Session identifier for security reasons | Now + 30 minutes |
| _RequestVerificationToken | Required by asp.net to prevent attacks | End of session |
| The Session ID | A unique number that our server assigns you for the duration of your visit | End of session |
| has_js | This records whether your browser has JavaScript enabled | End of session |
| drupal.tabledrag.showweight | This cookie helps handle the consistent navigation of tabbed pages and forms across a range of different browsers | Pending |
| nlbi_# | This is used to protect us against DDOS attacks, SQL injection and malicious | Pending |
Functional:
We use these cookies to improve your experience with us. Although these are not essential they are used to enhance your visit.
| Name | Purpose | Expires |
|---|---|---|
| cartID/siteID | Tracks your selected restaurant | Pending |
| PREF | Google use this to store your preferences, for example your language | Now + 10 years |
| _twitter_sess | This cookie lets you use Twitter-related features from within the page you are visiting | End of session |
| customerID | Session identifier for logged in Nando’s Card holders | Pending |
Performance:
These cookies are not essential but they provide us with useful anonymous information about how people use our website. Without them, it would be difficult for us to understand how our website is performing and we may miss the opportunity to make improvements that could enhance your user experience.
| Name | Purpose | Expires |
|---|---|---|
| SSID | Google use this to measure the number of users and behaviour | Now + 10 years |
| VISITOR_INFO1_LIVE | Google use this to measure the number of users and behaviour | Now + 7 months |
| HSID | Google use this to block attacks on your data | Now + 10 years |
| SID | Google use this to block attacks on your data | Now + 10 years |
| Datr | Facebook use these to better understand the websites you visit when logged into Facebook | Now + 2 years |
| guest_id | This cookie is set by Twitter to identify and track your activity on our site | Now + 23 months |
| nd-session | Pending | Pending |
| nd-state | Pending | Pending |
| _dc_gtm_UA-# | Used by Google Tag Manager to control the loading of a Google Analytics script tag | Now +1 day |
| _ga | Google registers a unique ID that is used to generate statistical data on how you use our websites | Now +2 years |
| _gat | Used by Google Analytics to throttle request rate | 1 minute |
| _gid | Google registers a unique ID that is used to generate statistical data on how you use our websites | Now +24 hours |
| collect | Used to send data to Google Analytics about your device and behaviour. It also tracks you across devices and marketing channels | End of session |
| _conv_r | This cookie holds your referral data. This is overwritten each time you come from a new referrer | Pending |
| _conv_s | This cookie is session centric cookie that has a lifetime of 20 minutes since the last update (last browsing activity) | Now + 20 mins |
| _conv_v | This cookie is the visitor centric cookie that collects data based on your browsing behaviour which allow us to run tests to improve our website | Now +6 months |
| 01AI | Pending | Pending |
| anj | This cookie contains data denoting whether a cookie ID is synced with an AppNexus partner | Pending |
| sync/img | Pending | Pending |
| ads/user-lists/# | Used by Google when you visit a page on our website containing a remarketing tag. Google puts a cookie on your device and adds the cookie to a ‘user list’. This is simply a collection of visitor cookies generated by one (or more) remarketing tags. | End of session |
| _hjincludedinsample | This session cookie identified whether you are included in the sample that is used to generate funnels for analysis purposes | Pending |
| bs_mop_u3s | These cookies carry information about how you use our website and any advertising that the end user may have seen before visiting the said website | Pending |
| local_storage_support_test | This allows us to load faster by pre-loading certain procedures | Persistent |
| _widgetsettings | Pending | Persistent |
| __utma | Google use to distinguish users and sessions. | Now + 2 years |
| __utmb | Google use to determine new sessions/visits. | Now + 30 mins |
| __utmc | Google use in conjunction with the __utmb cookie to determine whether you were in a new session/visit. | End of session |
| __utmz | Google stores the traffic source or campaign that explains how you reached our site. | Now + 6 months |
| uuid | Collects data on your visit to us, which is then used for targeted ads | Now + 1 year |
| original_referer | We embed our recent Twitter feeds into our website for you to easily see our most recent Tweets | End of session |
| test_cookie | Used to check if your browser supports cookies. | End of session |
| wtcro_returning | This cookie is used to hold your data from the confirmation page when you complete a purchase on get.nandos | 60 days |
| mc | Allows optimisation of online media campaigns by indicating performance of and user behaviours on site. A value of a third-party cookie set in the quantserve.com domain which is a domain managed by Quantcast; the third-party cookie appears in the browser as a cookie named “mc”. | 13 months |
| Yahoo B Cookie | Supports user segmentation, audience insights, conversion attribution, and retargeting. When implemented on an advertiser’s site or within their app, Yahoo receives a pixel id, information related to the site, page, or app the pixel is placed on, a timestamp of the user visit, and other information in connection with http requests (including IP addresses and Yahoo's cookies). | 90 days (Events collected from the pixel do not remain in our systems more than 30 days and are typically gone after 7 days. Segments created from these events may remain for up to 90 days.) |
Targeting:
These cookies record your visit to our website, including the web pages you have visited, the links you have followed, when you visited the website and your IP address and device ID. We use trusted and approved advertising and marketing providers (as set out in the table below) to help us to serve relevant advertising to you, and these providers control the cookies.
| Name | Purpose | Expires |
|---|---|---|
| ads/ga-audiences | Used by Google AdWords to re-engage with you based on your behaviour on our sites | End of session |
| IDE | Used by Google DoubleClick to register and report your actions after viewing or clicking one of our ads | Now + 1 year |
| r/collect | Collects data to measure efficiency of viewed or clicked ads and shows targeted ads | End of session |
| HRL8 | Used to target ads and measure the effectiveness of ads | Pending |
| mt_mop | Used to target ads and measure the effectiveness of ads | Pending |
| tap.php | Registers anonymised data, e.g. IP address, and what ads you have clicked, with the purpose of optimising ads | Pending |
| fr | Used by Facebook to deliver a series of ad products from third party advertisers | Now + 2 months |
| tr | Used by Facebook to deliver a series of ad products from third party advertisers | End of session |
| smxtrack | Uses a non-personally identifiable user number to record conversions and assess marketing message performance | Now + 1 year |
Pending:
| Name | Purpose | Expires |
|---|---|---|
| Locate | Pending | Now + 5 days |
How to control cookies:
You may set your browser to block all cookies or to indicate when a cookie is being set, although our services may not function properly if your cookies are disabled. To find out how to control or disable cookies within most browsers, consult the "Help" section of your browser or device or visit www.allaboutcookies.org.
We use Google Analytics to understand how visitors engage with our sites and apps. This means that when you visit our website or use one of our mobile applications your browser automatically sends certain information to Google. This includes, for example, the web address of the page that you're visiting and your IP address. You will find the details of how the Google technology collects and processes data following this link https://www.google.com/policies/privacy/partners/. If you don’t want the Google Analytics to be used in your browser, you can install the Google Analytics browser add-on visit http://tools.google.com/dlpage/gaoptout